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Technical Support Engineer

EngineeringBucharest, Romania

1 week ago

  • job position

    Engineering

  • job program

    Full-Time

  • job level

    Entry-Level

  • job position

    1 week ago


  • technical support

  • organizing skills

  • customer service

  • Ambitious

  • Detail-oriented

  • Positive


Benefits

  • Sick leave

  • Partners discounts

  • Team - building

  • Learning & development

  • Meal tickets

  • Gym membership

  • Flexible schedule

  • Paid holidays

  • Health insurance


Company info

  • Industry

    IT&C

  • Type

    Company - Private

  • Size

    201 - 500 employees

  • Founded


Description

Offer technical expertize over the telephone and providing impecable service for user tickets in the organization according to protocol and methodologies set within the organization, as part of a broader dedicated support team.

Service to phone calls or frontal tickets received at the site.
Solving service tickets, documentation thereof in the system and escalating to other colleagues as needed.
Follow-up on tickets requiring further care.
Maintaining contact with a variety of customers and reporting on their ticket status.
Working in accordance with level of service required (SLA).
Providing polite, service-oriented response to customers and colleagues.
Team-work according to the call center protocols.

Other Requirements

Comprehensive knowledge in operating systems, especially Windows.
Experience with user management using AD.
Experience working with Exchange e-mail server.
Complete fluency in Office applications.
Broad knowledge of current hardware.
Familiarity with Microsoft Lync.