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Service Analyst with French/German

Other jobsTimisoara, Romania

1 year ago

  • job position

    Other jobs

  • job program

    Full-Time

  • job level

    Middle-Level

  • job position

    1 year ago



Company info

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Description






 
We are looking for new colleagues who have a passion for making things work and are willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment, under high pressure.We want you to be part of our partner`s Global Network Operations Center and collaborate within diverse and multinational teams.Your main responsabilities:• Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems.• Monitor network traffic and analyze service performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service.• Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations• Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution. • Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.Preffered qualifications and abilities:•Open to graduate or has a Bachelor`s Degree in technical fields IT/Telecom (it’s a plus, not a must) •Languages : French/German (intermediate level, B1) and English • Ability to document information• Adaptability, Analytical skills, Customer focus• Disponibility for shift work• Multitasking and prioritizing abilities • Positive attitude, flexibility, team spiritYour benefits:• Professional development opportunities• Access to theoretical and practical training programs• Various discounts/offerings for sports, financial, medical services and others• Balance your work and private life- 24 days annual vacationFeel free to apply here or send your resume to the following e-mail address: anita.briscut@deltatel.ro . Looking forward for your application!