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Support Analyst with French

Your Mission :

Within the team of work's control, ensuring the support of the users of the referential of architecture Groups on the requests of the first and second level.

 

Your Role in a Nutshell :

  • Answering the users’ standard requests;
  • Consider the minor incidents and propose workaround solutions;
  • Making the ME recurring procedures’ to maintain in operational condition the solution;
  • Participating in the supply of the tools of follow-up and reporting around the activity of user support of the solution ;
  • Participating in the supply of the team support’s knowledge base;
  • Making the corrective maintenance of the proposed computing solutions by the center of service: MEGA Hopex (“KEA’R”), modeling tools of company’s architecture and referential of architecture Group, and the associated solutions (intranet of data’s restoration and extraction, in particular).

 

A little about you :

  • Computer science’s or engineer’s degree ;
  • Fluent French written and spoken. Good English is an advantage;
  • Experience with MEGA too ;

 

We also value :

  • High reactivity and pro-activeness ;
  • Team spirit ;
  • Work autonomy ;
  • Wish to learn continuously ;
  • Interest for the functional part ;
  • Good analytical and synthesis skills.

 

Besides a career what else we offer :

  • Competitive remuneration based on qualifications and seniority ;
  • Yearly bonus per company policy ;
  • Discounts for various providers based on SG EBS ID card ;
  • Medical services and life insurance, private pension contribution ;
  • Continuous training and development programs ;
  • Work from home (1day/week).
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