Digital jobs

Helpdesk Officer in Bucharest, €10.000 - €15.000/year

Position: Helpdesk Officer

Sector: IT

Location: Bucharest

Type of Job: Full Time

Salary: €10.000 - €15.000/year

Other benefits: 13th Salary, Life and Surgical Insurance, €100 monthly bonus, Scandinavian working environment

 

Tasks and Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Use the dedicated ticketing system to record all customer interactions into service work-info notes

• Prioritizing work to resolve complex support issues

• Establishing a high level of personal credibility and building strong relationships

• Respond to queries either in person or over the phone

• Ask questions to determine nature of issues

• Install, modify, and repair computer hardware and software.

• Resolve technical problems with Local Area Networks (LAN) and other systems.

• Follow up with internal customers to ensure issue has been resolved.

• Documenting, reviewing, and improving existing or new procedures and workflows.

• Other activities and projects specific to the department

 

Job Requirements:

• University degree in Computer Science or equivalent

• Good written and spoken English

• Interest in informatics

• Good knowledge of MS Office 2010 and Windows 7

• Customer focused

• Good stress tolerance ability

• Positive attitude

• Team oriented

• Committed to excellence

 



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